If you want your product to talk to your users, you need to start by talking to your users.

We dive deep to determine how to make your product or service as engaging, immersive and usable as possible — always including actionable takeaways. We’re flexible. We’re nimble. We connect you to your users.


  • Ethnography
  • Customer journeys
  • Field studies
  • Design research
  • Games testing
  • Surveys
  • Focus groups
 Jessica Chaplin Browning  Founder, Lead Researcher

Jessica Chaplin Browning

Founder, Lead Researcher

  • Usability testing
  • Prototype testing
  • Heuristic evaluations
  • Information architecture
  • Beta testing
  • Participant recruiting
  • Participatory design sessions

JCB Research & Insights is a San Francisco-based user research consultancy, helping you meet your unique customer research needs. Jessica Browning is the founder and lead researcher. When she's not building stellar products and services, she works to help build change

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